Return And Exchange Policy

We are committed to making your shopping experience as fuss-free and enjoyable as much as possible. Please read through the following terms & conditions prior to making a purchase. 

Making a purchase indicates that you have acknowledged, understood, and agreed to adhere to the following terms and conditions.

Return or exchange requests will only be allowed within 3 days from the date of delivery.

Return or Exchange request can be placed from the ‘Return or Exchange’ option at the footer of the website or through this link directly. (LINK TO POINT NO.5)

 In case of a return, the amount will be refunded in the same manner as the order placed.

In case of exchange, if you select an item with a higher value compared to the item you're exchanging, we will ask you to pay the price difference. In case the value is lower, we will credit you with the difference.

Only after receiving our confirmation for the return, we will schedule a pickup for the order within 1-3 business days of placing the request with no additional costs. 

Usually, we receive the product in 6-7 days. On receiving, within 2-3 days we will issue the store credit or dispatch the exchanged product if all conditions are met.

If the item requested for an exchange is not available, we will try to give you the best possible alternatives or issue a store credit for the same.

This process usually takes 10-15 business days. 

An order can only be exchanged once.

We do not accept returns or exchanges for international orders.

All Items are eligible for return and exchange except the following :

  • Sale or Discounted Products
  • Customized Products

 

In order for the product to be eligible for return or exchange make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must include original tags

 

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • The item may be damaged during transit
  • Or there might be a manufacturing defect
  • Or that a wrong item is delivered to you

 

In such cases as given above, we will replace the item, provided that the request for replacement/ return of item is made within the stipulated time-frame as mentioned above. 

If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us on the below mentioned address by any reliable courier service within 5 days of raising a return request. Please do mention the Order No. and Return ID on a piece of paper and place it in the packet.

Kindly address the package to the following Address:

213, 2nd floor, rajhans ornate mall, near jani farsan, parle point, surat, Gujarat-395007

We request you to share the courier details with us at sales.eeshagupta@gmail.com or WhatsApp us at +91-9316555303. Any product self-shipped after 5 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse.